Welcome to the Winthrop Australia Service Portal


We are an Apple Authorised Service Provider, and specialise in Apple products, both sales and service. We can help with all your Apple service requirements, whether your device is an iPod, iPad, Mac, or Beats headphones we can assist with your needs.

All of our technicians are Apple Certified, and are required to keep up with Apple’s latest training requirements, so you can be assured your Apple product is in the best hands. Whether you require hardware or software service for your device, we will be able to help.

Winthrop Australia are also able to service your Lenovo, HP, Surface and Toshiba products.

Finding us:

Our WA Service Department is located at the Winthrop Shop in the Guild Village at the University of WA (next to IGA Express).

Opening hours:

Monday to Friday 8.45 AM to 5 PM


To book an appointment please visit getsupport.apple.com

For any enquiries, please feel free to contact us on: service_requests_wa@winaust.com.au

Before you drop off your device:

Please make sure your data is backed up before bringing your device in for service as the repair or replacement of parts may cause the data to be lost. Please also make sure that Find My Device (iPhone/iPad) is disabled otherwise it will delay the repair.

For guidance on backing up your IOS device please visit https://support.apple.com/en-au/HT204184,
or for your Mac visit https://support.apple.com/en-au/mac-backup

To find our how to disable find my iPhone/iPad please visit https://support.apple.com/kb/ph2702?locale=en_US

For advice on cleaning your Apple device please visit https://support.apple.com/en-au/HT204172

Service Portal Account Login

If you have a service portal account, please log in to manage your service cases